What can I do if I forget my login name or password?
If you have forgotten your login name or password, the account assistance page allows you to retrieve your login name or request a new system-generated password to be sent to you.
If you have forgotten your login name, please follow the steps below.
- Go to www.sbotop.com and click on the [?] icon next to the password field to open the account assistance page.
- Select the Forgot Your Login Name radio button.
- Enter your email address and the validation code as shown in the image, and click Next to proceed.
- Select the security question you have chosen during the registration process.
- Enter the correct answer to your security question and click Submit to proceed. Your login name is automatically displayed on the next screen.
You must provide the correct answer to your security question within the maximum number of 5 tries. The login name retrieval process for your account will be temporarily suspended for the next 24 hours if you have exceeded the maximum attempts allowed.
If you have forgotten your password, please follow the steps below.
- Go to www.sbotop.com and click on the [?] icon next to the password field to open the account assistance page.
- Select the Forgot Your Password radio button.
- Enter your login name and the validation code as shown in the image, and click Next to proceed.
- Select the security question you have chosen during the registration process.
- Enter the correct answer to your security question and click Submit to proceed.
You must provide the correct answer to your security question within the maximum number of 5 tries. The password reset process for your account will be temporarily suspended for the next 24 hours if you have exceeded the maximum attempts allowed.
- Your existing password is reset and a new system-generated password is sent to your email mailbox.
- Open the notification email from your email mailbox and use the system-generated password to sign in to your account.
You will be prompted to change your password upon successful sign in for the security of your account.
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